Terms and Conditions

1. Scope and acceptance

These terms govern the use of the starfinderai.com website and the StarFinder platform (the "Service"), provided by [[RAGIONE_SOCIALE]], registered office at Via Renato Serra 6, 20148 Milano, Italia, VAT number [[P_IVA]], REA [[REA]].

By creating an account you declare that you have read and accepted these terms and the Privacy Policy. If you do not accept them you may not use the Service.

The Service is intended for professionals, companies and organisations. If you act on behalf of an organisation, you declare that you have the authority to bind it to these terms.

2. Description of the Service

StarFinder lets you search Italian companies in a database built from public sources, consult public grants and public tenders, organise contacts in a CRM, write and send emails from your own mailbox, and use features based on language models.

The features available depend on your active plan and remaining credits. We may change, add or remove features; if a change materially reduces the Service included in your plan we will notify you in advance.

3. Account

To use the Service you must register an account with a valid email address and verify it. You must be at least 18 years old.

Credentials are personal. You are responsible for the activity carried out with your account and must tell us promptly about any unauthorised use.

The information provided at registration must be truthful and kept up to date.

4. Acceptable use

You may use the Service for lawful B2B business development. You may not:

send unsolicited bulk commercial messages, or use the Service for anything amounting to spam;

process data obtained through the Service in breach of the GDPR and of Italian electronic communications rules: when you send communications you are the data controller towards the recipients, and you must have a legal basis, provide a privacy notice and handle objections;

resell, redistribute or transfer to third parties the data extracted from the database, or use it to build a competing service;

extract data automatically outside the interfaces and the limits of your plan;

attempt to access areas, accounts or systems you are not authorised to reach, or interfere with the operation of the Service;

use the Service for unlawful or defamatory purposes, or in a way that harms the rights of others.

If these rules are broken we may suspend the account, with notice where circumstances allow.

5. Plans, credits and payment

The Service is offered with a free plan and with paid plans. Some features consume credits: the consumption per operation and the credits included in your plan are shown inside the platform.

The prices that apply are those published on the pricing page at the time of subscription. Taxes are shown separately where applicable.

Credits included in a plan reset at the end of each billing period and do not roll over, unless the plan description says otherwise. Credits cannot be converted into money.

[[PAYMENT_TERMS]]

We may update prices with at least 30 days' notice: the update applies from the following renewal and you can cancel before it takes effect.

6. User content

The content you enter into the Service — notes, texts, lists, documents — remains yours. You grant us only the limited licence needed to host it, process it and display it to you within the Service, including the AI features you choose to use.

You are responsible for the lawfulness of the content you enter and the data you upload.

7. Data accuracy

Company data comes from public sources and automated processing. It may be incomplete, out of date or wrong, and it is not a certification of a company's existence, financial soundness or suitability.

We do not guarantee the validity or deliverability of the email addresses in the database, even where a technical check is available.

Information about public grants and tenders is a research aid: only the documents published by the awarding bodies are authoritative. Always check requirements, amounts and deadlines against the official source before submitting an application.

No content of the Service constitutes legal, tax or financial advice.

8. AI-generated output

Features based on language models produce text and assessments automatically. They may contain wrong or invented statements.

Every output must be reviewed by a person before it is used or sent. You remain responsible for what you send to your recipients and for the decisions you take on the basis of the output.

9. Intellectual property

The Service, the software, the interface, the trademarks and the editorial content belong to [[RAGIONE_SOCIALE]] or to its licensors. We grant you a limited, non-exclusive, non-transferable and revocable licence to use them for the duration of the subscription and within the limits of these terms.

10. Availability

The Service is provided "as is". We do not guarantee that it will always be available or free of interruptions: downtime may occur for maintenance, updates or causes beyond our control, including outages at the providers listed in the Privacy Policy.

No service level (SLA) is guaranteed, except as agreed in writing in a separate contract.

11. Duration, withdrawal and termination

You can stop using the Service at any time and delete your account from the profile page; deletion removes your data within the periods set out in the Privacy Policy.

Subscriptions renew automatically at the end of each period unless cancelled before the renewal.

We may suspend or close an account in the event of a breach of these terms, non-payment, or use that puts the security of the Service at risk.

12. Limitation of liability

To the extent permitted by law we are not liable for indirect damages, lost profits, lost business opportunities or loss of data not attributable to our fault.

Our total liability towards you, on any ground, is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

Nothing limits liability where the law does not allow it, including wilful misconduct and gross negligence.

13. Indemnity

You agree to hold us harmless from third-party claims arising from your use of the Service, from a breach of these terms, or from a breach of applicable law, including data protection law in the communications you send.

14. Changes to these terms

We may update these terms. Material changes are communicated by email or inside the platform with at least 30 days' notice. Using the Service after they take effect counts as acceptance.

15. Governing law and jurisdiction

These terms are governed by Italian law.

The Court of Milan has exclusive jurisdiction over any dispute, save for the mandatory consumer forum where applicable.

16. Contact

[[RAGIONE_SOCIALE]] — Via Renato Serra 6, 20148 Milano, Italia

VAT [[P_IVA]] — REA [[REA]]

info@starfinderai.com